Refund and Returns Policy

Thank you for supporting Moroccan Table Art. Because ceramics are fragile, handcrafted goods, we take great care in packing and shipping your orders. Please review our policy below regarding returns, damages, and refunds.

1. Returns & Exchanges

We want you to love your ceramics. If you are not completely satisfied with your purchase, you may initiate a return within 15 days of delivery.

Eligibility: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
Non-Returnable Items: Custom commissions, personalized pieces, seconds/sample sale items, and gift cards are final sale and cannot be returned.
Return Shipping: Customers are responsible for paying their own return shipping costs. Shipping costs are non-refundable.

2. How to Pack a Return (Fragile Goods Requirement)

Ceramics require proper padding to survive transit. If you return an item, you are responsible for ensuring it arrives back to us unbroken:

Wrap the item securely with at least 2 inches of bubble wrap or protective paper.
Pack it tightly in a sturdy cardboard box so the item does not shift when shaken.
Use a trackable shipping service and purchase shipping insurance. We cannot issue a refund for items lost or broken on their way back to us.

3. Damaged or Broken Items Upon Delivery

We pack each order with extreme care, but carrier transit can occasionally be rough. If your piece arrives broken or damaged:

Notify Us Within 48 Hours: Email us within 48 hours of delivery.
Provide Proof: Include your order number and clear photos of:
- The damaged piece.
- The shipping box showing any exterior damage.
- The internal packaging materials.
Resolution: Once verified, we will arrange a replacement at no cost to you. If the item is a one-of-a-kind piece that cannot be replicated, we will issue a full refund to your original payment method.

4. Handmade Variations (Not Considered Defects)

Every ceramic piece is made and glazed by hand. Slight variations in size, shape, color, glaze pooling, pinholes, or texture are natural characteristics of the craft and make each piece unique. These minor irregularities are not considered defects or damage.

5. Refunds

Once your return is received and inspected, we will send an email notifying you whether your refund was approved.
If approved, your refund will be processed to your original payment method within 5–10 business days.
Original shipping fees are non-refundable.